1. About these terms
Foodrx Ventures Pty Ltd (referred to as "we", "us" or "our") provides food science and nutrition consulting services, including product development support, nutritional analysis, regulatory and labelling guidance, menu analysis and related advisory work. These terms apply to all quotations, engagements and services we provide unless we agree in writing to alternate terms.
2. Quotations and engagement
Indicative pricing can be requested via our quote page. Formal quotations are provided in writing and are valid for 30 days unless otherwise stated. An engagement commences only when you accept a written quotation by email or purchase order, or when we confirm commencement in writing. Work performed outside the agreed scope will be quoted as a variation before it is undertaken.
3. Fees, invoicing and payment
All fees are quoted in Australian dollars and, unless stated otherwise, are inclusive of GST. Invoices are payable within 14 days of issue. We may suspend services or withhold deliverables if an invoice remains overdue. Where a project requires external laboratory testing or third-party specialist input, those costs will be disclosed and approved by you in advance.
4. Client responsibilities
You agree to provide accurate, complete and timely information, documentation and samples reasonably required for us to perform the services. Delays caused by missing or incorrect information may affect agreed timelines. You are responsible for confirming that any final product formulation, label, claim or menu content is approved by an authorised representative of your organisation before release.
5. Nature of our advice
Our services provide technical, scientific and regulatory guidance based on the information you supply and the standards, codes and legislation in force in Australia at the time of the engagement, including the Food Standards Code administered by FSANZ. Our advice does not constitute medical advice, dietetic treatment or a substitute for personalised advice from a qualified health practitioner. You remain responsible for decisions made in reliance on our deliverables.
6. Intellectual property
All pre-existing intellectual property, methodologies, templates and know-how remain the property of Foodrx Ventures Pty Ltd. Upon full payment, you receive a perpetual, non-exclusive licence to use the deliverables prepared for you for your internal business purposes and, where agreed, for commercial and product-labelling purposes. We may reference anonymised case studies of our work unless you request otherwise in writing.
7. Confidentiality
We treat your formulations, data, recipes and commercial information as confidential and will not disclose them to third parties except where required by law or where disclosure is necessary to perform the services (for example, engaging an accredited laboratory) and then only on a confidential basis.
8. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or in connection with any engagement is limited to the fees paid by you for the services giving rise to the claim. We are not liable for indirect or consequential loss, including lost profits or lost business opportunities. Nothing in these terms limits liability that cannot be excluded by law.
9. Australian Consumer Law guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be lawfully excluded.
10. Privacy
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
11. Suspension and termination
Either party may terminate an engagement by giving 14 days' written notice. You remain liable for fees for work performed up to the date of termination. We may suspend or terminate services immediately if you breach these terms, fail to pay an overdue invoice or if continuing the engagement would create a legal or ethical conflict.
12. Force majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, utility failures or industrial action. Where such an event occurs, we will notify you promptly and agree on revised timelines in good faith.
13. Dispute resolution and governing law
If a dispute arises, both parties agree to attempt resolution by good-faith discussion and, if required, mediation before commencing court proceedings. These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria.
14. Changes to these terms
We may update these Terms of Service from time to time. The current version will always be published on this page with a revised "last updated" date. Continued use of our services after an update constitutes acceptance of the revised terms.
15. Severability
If any provision of these terms is held to be invalid or unenforceable, that provision will be read down or severed to the minimum extent necessary, and the remaining provisions will continue in full force.
16. Contact us
For questions about these Terms of Service, or to request a copy of a signed engagement letter, please contact us at ceo@foodrxventures.online or via our contact page. Foodrx Ventures Pty Ltd, ABN 91 702 560 138, Melbourne VIC, Australia.